Foundation Passport

Envoy 2.3.7 is now available.

This release includes a number of improvements and fixes as part of our ongoing work on Envoy.

Full release notes:
https://t.co/1joM2Braii https://t.co/7DRQESfUTz

IMPORTANT REMINDER

Some fraudulent websites linked to the recent phishing emails are still active. These sites have been reported, and we are working to have them taken down.

Please DO NOT click any suspicious links in emails or visit the websites they direct you to.

Foundation will NEVER ask for your recovery or seed phrase.

Our investigation is still ongoing, and we aim to share a full report as soon as possible.

If you've been personally affected, please contact our official support team. We're here to help however we can.

Here are Foundation's official links:
Website: https://t.co/YDUVAVyrSD
Support: https://t.co/feKEBTHhcL
Community Forum: https://t.co/KUWTYxejp0

INVESTIGATION UPDATE 2

In our last update, we said we would share how many people had personal information exposed once we could confirm it. We can now share those numbers.

Across our old WooCommerce store and our current Shopify store, records containing approximately 5,600 mailing addresses and 5,200 phone numbers, along with names and email addresses, were held in systems the attackers were able to reach. We cannot say for certain whether the attackers accessed all of these records, so we are treating all of them as potentially exposed. These records are a subset of our total customers.

Why the data was still there:
In our last update, we explained that copies of orders remained in old database tables after past migrations. We have since found that the 60-day redaction also did not cover every type of order, and that some customer details were stored in other parts of the store, such as abandoned carts and contact forms, that redaction never reached.

Addresses not in our records:
More than 5,000 of the email addresses that received phishing emails do not appear in our WooCommerce or Shopify customer records. Some match our support and hiring inboxes. Together with reports of details that were never shared with us, this makes us confident the attackers also used data from outside Foundation. We are still tracing where these addresses came from.

What we are doing:
Out of an abundance of caution, we are rotating all keys and secrets across our systems, including those we have no evidence were accessed.We are keeping a single copy of the legacy WooCommerce data offline as evidence for the investigation. Once the investigation is complete, that data will be permanently deleted.

We have found no evidence that this incident compromised Passport devices or the private keys they hold.

Never enter your recovery phrase into a website or share it with anyone, including someone claiming to be Foundation.

We will continue sharing confirmed findings and publish our full report when the investigation is complete.

INVESTIGATION UPDATE

Many of you have asked how personal information ended up in the phishing emails, particularly those who ordered from us years ago. Here is what we have found so far.

Phishing emails:
We have identified more than 23,000 phishing email attempts across our email systems, including 19,057 messages delivered through Mailgun and 1,503 messages sent through Google Workspace. Some addresses received multiple messages, and some attempts failed or were stopped before delivery.

These numbers do not tell us how many people had personal information exposed. We are still determining that number and will share it once we can confirm it.

Older orders and abandoned carts (WooCommerce):
Before moving to Shopify in May of this year, our store ran on WooCommerce. We had configured automatic redaction of customer details 60 days after shipping. When we viewed those orders in our store admin, the customer details were no longer visible and the orders showed as redacted.

During past database migrations, orders were copied into a new set of tables, but copies remained in the old tables. The redaction process updated the newer tables, which were also what our store admin displayed. Orders therefore appeared redacted even though older copies still contained personal information.

We also found personal information in other order and refund records, as well as abandoned carts. This included shipping details entered by someone who never completed a purchase. We are still checking the historical settings and redaction process to understand why these records retained data.

Those older records were held in systems the attackers were able to reach. We relied on the redaction shown in our admin dashboard, and we now know that was insufficient to verify that the underlying data had been removed. Whatever the shortcomings in the tools we used, protecting your information was still our full responsibility.

We plan to share our findings with WooCommerce and the relevant plugin developers. When an order is marked as redacted, its personal information should not remain in another table in the same database.

For other WooCommerce store owners: do not rely solely on what your admin dashboard shows when personal data is redacted. Have your developer or agent check the entire database for information left behind, including legacy tables, refund records, and abandoned carts. This is especially important if you have used WooCommerce for years or have been through database migrations.

Recent orders (Shopify):
Customer details from orders placed on our Shopify store since May may also have been exposed. We are still investigating the extent of any unauthorized access.

These orders had not yet been manually redacted. We updated our privacy policy when we moved to Shopify and were building a tool to automate redaction, but automatic deletion was not yet active.

Other possible sources:
We have received reports of phishing emails containing personal details that customers say they never shared with us. We are investigating whether the attackers combined information from our systems with data obtained elsewhere, but we have not confirmed a connection to breaches at other companies. Historical support records are also part of our investigation.

What we have done:
We have revoked affected email credentials, cleared queued phishing messages, and taken affected legacy services offline while preserving evidence. Our investigation into the full extent of the compromise is continuing.

We have found no evidence that this incident compromised Passport devices or the private keys they hold. The phishing emails are designed to trick you into revealing your recovery phrase, and including your correct personal information makes them more convincing.

Never enter your recovery phrase into a website or share it with anyone, including someone claiming to be Foundation.

We will continue sharing confirmed findings and publish our full report when the investigation is complete.

ANNOUNCEMENT: SPAM EMAILS HAVE BEEN SENT THAT APPEAR TO HAVE COME FROM OFFICIAL FOUNDATION DOMAINS.

We have traced this back to one or more compromised API keys on Cloudflare, and have already revoked all API keys.

The malicious domain in the spam email has been taken down.

Funds stored on Passport are safe and Passport hardware is not compromised.

We are working nonstop to discover exactly what happened and will put out a report ASAP.